AU Designer – Refund & Return Policy

Effective Date: August 1, 2026

At AU Designer, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Period

You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, your item must:

• Be unused, unworn, unwashed, and in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items (unless damaged or defective).
• Gift cards.
• Customized or personalized products.
• Items damaged due to misuse or improper care.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive:

• A damaged item
• A defective product
• The wrong item

Contact us within 48 hours of delivery with your order number and clear photos of the issue.

Email: audesignerofficial@gmail.com

We will resolve the issue as quickly as possible.

Exchanges

If you wish to exchange an item, we recommend requesting a return first. Once your return is approved, you can place a new order for the desired item.

Refund Process

After receiving your returned item, we will inspect it and notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 7–10 business days for processing.
• Your bank or payment provider may require additional processing time.

If you have not received your refund after 15 business days, please contact us.

Email: audesignerofficial@gmail.com